We are proud to offer a lifetime warranty on our Rocky Patel Premium Lighters. If you feel that one of our lighters fails to live up to its intended purpose, simply email firstname.lastname@example.org with any questions you may have and we will happily assist you. If we are unable to resolve your issue please follow the steps below to receive a lighter replacement. (Artemis, promotional, and event-exclusive lighters are not covered under warranty)
- There is a lifetime warranty on purchased Rocky Patel lighters caused by a manufacturing defect (excluding gratis event lighters).
- Before shipping, please purge the lighter of all fluid.
- Include return shipping address and phone number inside the box (no p.o. boxes, please).
- Please allow up to 3-4 weeks turn-around time.
- Replacement lighter will be of the closest to the current price value and color of lighters that we have in stock at that time.
- Ship empty lighter to:
Rocky Patel Premium Cigars
ATTN: LIGHTER RETURN
4244 Corporate Square
Naples, FL 34104